Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***u
After a long wait due to the courier partner I finally received my wig. It was worth the wait it’s nice and full and doesn’t smell bad at all. I am very happy with the hair quality and volume. The supplier communication was great as well and kept me up to date through the whole process. I am definitely buying more wigs from Celie. I’m also grateful for all the extra goodies that came in the parcel.
Customer
I love this hair it’s so beautiful and soft I would definitely recommend this hair this is my second time ordering!!well worth every penny spent
Customer
Satisfied with order and delivery was quick
R***r
Received my 2 wigs mmm l absolutely love them, have 3 wigs now from celie you guys never dissapoint.
A***e
Amazing quality
A***r
Very nice good quality wig I recommend!!
V***I
I love it so much. I couldn’t really track but the wig came so fast that I hadn’t even thought of tracking it. I will cut it to be shorter
K***a
Love the hair, it looks and feels amazing. It took a week to get delivered. The store was easy to communicate with too.
S***o
I ordered a 12 inch. It took about a week to deliver. The hair is great! It’s super soft and it fits my head really well. I will post a second review once I install it to see how the lace melts. The store also kept good contact with me to confirm my delivery address.
J***r
OMG this hair is amazing, exactly the quality I've been looking for. The hair is very soft and doesn't shed. my store communicated with me throughout and their delivery was quick can't wait to style this hair, it's amazing
K***o
Hello! The wig is very beautiful! I highly recommend. Delivery was fast, am very happy. I chose a length 12 and it's perfect!
M***O
The quality is really great. I love this hair, shipping was very fast. I was worried about customs but I didn’t pay any customs for this delivery. The hair is true to length and I love the colour. That’s how the hair looks after I bleached the knots and washed it. Very fluffy and silky.
K***n
The hair is very soft
D***s
Nice product