Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***f
This is defo hands down one of the best wigs ! I got 30” 220 density and I am so happy I didn’t get anything less than that! It’s beautifully made, plucking on point and colour! fullness everything is superb! Seller is so lovely fr! Fast shipping too! Like it took just a few days after I placed the order to be delivered! I am satisfied with it. Can’t fault it.
M***r
Straight out of the pack, the hair is true to length ☺️. It’s already pre plucked and includes a pair of lashes and a wig cap. All you need to do is bleach the knots (optional) and install the wig and you’ll be good to go. Order this wig now, YOU WONT BE DISAPPOINTED
U***r
I love the wig. I was in search of a new vendor for my business so I purchased this sample order. No bad smell, small knots, REAL TRANSPARENT lace. Not hd but transparent. No shedding, strong curl pattern. A overall 10/10 would recommend. Don’t sleep!
N***e
The hair is amazing, I really loved the fullness of the wig and how soft it was. Didn’t have any weird smell and the store communicated very well with me. Delivery took 12 days, Would highly recommend this vendor❤️
D***n
I loved this wig so much. It took less then a week to come, they have good customer service, they made sure I got the guidance I needed at any time of the day. I can have a deep side part true to length also. It’s really no Shedding
A***r
First time ordering from the vendor, happy with the quick service and reassurance from the vendor. Hair is soft and im happy with the density and length is true. Amd hair smelt very nice.
C***e
Absolutely love this hair. It had an packaging smell, but someone reached out and it was determined it was the shampoo before packaging. Knots bleached well. LAID PERFECTLY. Shedding is excessive after washing and conditioner, then it’s minimal. All you need is a spray bottle, detangler, and a little leave in conditioner and water. Be sure to two strand twist before bed.