Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***e
If you were thinking about to buy the wig just don’t hesitate to buy this one! It is true to length very thick not thin. This is my first time to buy glueless wig,I am a little worried when I receive it , it is so wonderful and perfect when I open the package! I just installed the wig by myself don’t need glue skill, really easy to install! I am in love it! Hair is so soft and perfect no shedding! The best hair I purchased on Aliexpress! Definitely will be ordering in the future
Customer
beautiful hair as described definitely a must buy the quality is amazing and shipping is fast
Z***d
Now this is glueless wig. Wow loving it. can't wait to wear it
K***t
Good hair soft and nice need to buy again
K***e
The item is exactly what I wanted it to be . It is soft , long , and minimal shedding . The item was shipped super fast ! I will definitely order again .
A***s
Wig texture is great and it came expected. I’m definitely buying again!
Customer
Accurate
P***a
The hair was amazing and soft, they had great customer service and made sure to keep me updated about everything from the initial order to the delivery!! They are very kind and generous and I love this company!
R***a
Amazing hair
J***n
Now this is glueless wig I’m impressed since it’s my first time wearing them because I don’t like those glue and other stuff
J***e
Right ladies ! This wig has the most amazing closure! The wig is perfectly pre plucked and true to length and density , very soft . Has an elastic band which is helpful. Delivery came early. I’ll post pics when I wear it to my event. I’m very happy with this . I’ll purchase a deep wave next time.
C***T
Beautiful hair. I love it. The store was very professional. Communicated with me and gave regular updates. The hair also came on time❤️
U***f
Just buy this hair, amazing hair and amazing store
E***I
I received this hair yesterday, and I love the hair. The shipping and communication services were excellent. Do not hesitate to buy the hair.
Customer
They are really helpful, even if the hair wasn’t the length I needed it was soft and good Quality I will be ordering again from them. 5 stars.
Customer
Very satisfied with this wig, the hair is very soft and the shipping was fast♥️♥️