Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r
The hair is very soft and is true to length. There is no smell to the hair. The shipping is very fast and came in less than a week. The store is very communicative and responds to messages quickly. The seller also provides details on how to take care of the hair. 10/10 highly recommend ordering!
A***r
*real review* at first I was scared to order but I finally decided to & I can say this purchase was a 10/10, as soon as I felt the hair I was like yeah this it lol , it’s so full and it is true to length , the store was very communicative , this is your sign to purchase you a Ali wig ladies <3!!
Y***i
The hair is the same as described by the store . Love the texture and the seller kept me updated and answered every question I had. It took 12 days to get my order. Will give more update after I installed it
K***r
I’ll be lying if I say I’m not happ. It was my first time ordering hair online, I was scared the entire time waiting for them to deliver. But the communication was great if you ask questions they answered quickly. It took 11 days to deliver. The hair is soft no shedding no smells. I’m very happy
L***o
It looks nice af, it’s super soft, the frontal is full. I can’t wait to install. The shipping was extremely fast, it took 6 days to arrive, and the store kept updating me on where it is.
T***e
Run and buy I’ve been shopping with them for years u will not be disappointed by nowwww
B***o
This is a real review y’all Placed an order on the 28/06/2023 and my wig was delivered on the 14/07/2023 they have been communicating from day one reassuring me that the wig would be delivered answered to all my questions when I panicked. I requested an adjustable wig band as I have a small headthey delivered beautiful hair accurate length we definitely place an order again. Thank you so much Princess may you continue to deliver Will send more pictures once my wig has been laid
M***a
Hi guys
. This is an honest review. The hair is super beautiful, I love how it feels and everything about it. Also I must mention that the store really has good communication skills
. My order took 11 days to arrive. All I can say is do not sleep on this Chile
Q***e
The hair is full and true to length. Shipment did not take long. Please order from this vendor as you won’t regret it. The vendor shipped the hair in less than 24 hours and sent me the tracking number.
S***a
The weave was giving sweetheart and I thought it will take forever to arrive because the estimation it was September but boom it arrived two weeks before I expected it ,I’m so super happy with their services

M***a
The store communication was the best, my order arrived and the hair quality is amazing. definitely ordering again!! Guys you need this hair in your collection, it’s giving everything it should give. Thank you princess hair
T***a
Love love love the wig. The quality is out of this world. Lace where??? It’s definitely transparent and the knots are super small and easy to bleach. I’m going to get myself a 30” soon.
V***M
The package arrived in 10 days, The hair is so soft and smooth, Honestly did not expect it to be this good. The wig fits my head perfectly. The wig is adjustable and well made. It comes in a beautiful package with 2 wig caps and lashes. The vendors answer all your questions with professionalism and they assure you that your package will be delivered. You also receive tips on how to take care of the hair from the vendor.Overall I am so happy and will definitely order again!
U***r
I loveeeee this wig. This is my 3rd time ordering this wig from princess hair and I’m never disappointed. Thick, long, soft hair.Can’t go wrong. It took 5 days for me to receive it ( I’m from the uk). Order from them.. like now!
Customer
I love the hair came pre-plugged and it doesn’t tangle
B***a
Hair quality is really good and soft, frontal is exactly what I expected. There was a problem with the shipping but the vendor was very helpful. Will definitely be purchasing again
T***r
Love love love I’ve ordered 5 times from This company and I honestly Love them. Density is literally FULLL!! Length is giving 30 inches like ?? Love this vendor . And it was actually so easy to pluck this time. The shipping wasn’t quick this time though but I think it was something to do with a celebration in their country
U***r
I love this wig. It’s my go-to. This is my third time ordering this week and I will be definitely ordering more in the future.
M***s
I got the 4×4 32” hair Second time buying hair from this company and they are always on time and on point, customer service is excellent the store keeps you up to date about package and I even received my package before the date it was expected to come I ordered it on the 6th of October and it came by the 10th I love this hair I have no regrets about it at all you lady’s should not get yours too trust me….
Customer
the best wig I have gotten in a long time. hair is silky. barely any shedding