Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Z***r
shipping was quick and communication from vendor was amazing. The quality of the hair is good! I'm satisfied with my purchase. Looking forward to order again in the future
Customer
I loved this hair so much!!It took the dye well it’s amazing quality the hair is super soft and I would definitely recommend if you’re ever scared to order off AliExpress definitely come to Princess Hair
G***l
This hair was so soft, true to length and very accurate. It too heat very well and knots bleached well also, it is very beautiful quality. I will most definitely be buying again but this time a 13×6! The package came in less than a week and they communicated very well.
Customer
HONEST REVIEW: This hair is EVERYTHING. It is my first time ordering from this vendor and honestly I am happy. True to length. The Hair is Full. It is giving Luxury. It Is giving quality. I am happy with the hair I have received and definitely will order from them again. I do highly recommend this vendor
M***s
My favorite everyday I love I love I love I love to life❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
N***e
Hair is nicely thick , doesn’t when I comb it and was delivered on time. Can’t wait to install it!!!!
A***r
I love this hair! The communication with the store was amazing! Fast feedback and responses. The shipping was so fast I got it within a week. I absolutely loved the hair, it is so soft and thick, no shedding thus far and the length is accurate. I even got the extra goodies like lashes and wig caps. Will definitely be buying more hair from this company. 10/10 for every aspect of shopping with them.
Customer
Ordered on a Monday received it on Friday! This hair is beautiful and so affordable! Definitely get you one NOW!!!
B***D
I’ce ordered ordered multiple times from this company . It is my go to . The quality is so good and they have great communication with you every time. I received my hair quickly as usual . Very well packaged, I usually always order over 30 inches and the hair is nice from roots to ends . I will continue to be a long term customer. Thank you 🙂
Customer
Hair is soft and beautiful. Have not checked yet if it is true to length. It arrived within a week and the communication was consistent and effective. I highly recommend.
A***r
Had the wig installed for around a month and when i tell you don’t walk BUT RUN to get this wig. The lace melted perfectly and was very easy to bleach. The hair is super soft and true to length. Even after several times of straightening the curls came back with just a little mouse. Totally recommend to anyone looking for a good affordable wig. Will definitely buy again. The store also communicated with me very well in making sure i get my package real fast and ready for my hair appointment.
B***r
I ordered during the AliExpress sale and got a HUGE discount on 2 wigs. The body wave wig is MAGNIFICENT I absolutely love the texture the lace and the curls. I am definitely going to buy from princess hair store again !!
T***r
THIS WIG IS AMAZING !! The hair is super soft and doesn’t shed much I’ve had so many comments about my hair the lace is literally invisible and melts so good I will definitely buy again form this store !
T***n
THIS WIGGGGG IS EVERYTHING!!!!!!! This is about to be my new favorite vendor LOL
N***r
I love the hair it was everything I imagine…the knots were so small it was so easy for me to work with. Definitely I'm coming back to order again. Even the communication with vendor was so good/quick and the assurance, they were so free to answer everything I asked. I really recommend this vandor with their hair quality it so good. I'm happy.
S***y
I love this wig it’s so soft and nice I would definitely recommend and the smell is amazing. No shredding love it it is give it 100 stars if could
C***b
Good quality hair at an affordable price. I love the transparent lace. Definitely recommend that you purchase.
Customer
One word, lushhhhh – thick from roots to tips, full bodied. Princess hair NEVER disappoints
U***r
This is my third time ordering from this company and I love it. The hair is thick and soft. This is my go to hair company.