Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Fast shipping. Hair looks and feels beautiful. Recommend.
Customer
the hair is lovely recommend 5 star I can get enough of this hair I cnt get enough with this hair I love it
T***r
Really happy about the quality of the hair. The density and lengths are true to the description.
P***r
Very satisfied with my performance, very good quality hair, perfect curls after washing. I recommend this store is very communicative from shipping to receiving, really nice
L***r
I really liked this hair. Looks with very good quality. For that prey is super. Has quality. I wrote to the store and the communication was good. Exactly what I asked for arrived. Looks so good.
H***r
The hair is beautiful, soft and just like the ad. Arrived very fast!!!
M***y
Product arrived in less time than expected, was exactly what I ordered and smelled really good. Hair feels like good quality.
P***r
Great hair love the quality bundles are very full length is great.think it is 100 human hair. because it is so soft.
Z***a
Top hair!!
S***r
I am happy to make more people happy with the products of this super recommended store
S***s
very soft hair just that the lace quality could be a little better
Y***r
Good quality hair !! It came fast!! It hold color well !! Hold could well !! I love it !! You won't be disappointed!!!!
5***r
The hair is natural really beautiful beautiful made the color mine come good store Top Recommended
L***r
Amazing hair great communication and fast shipping hair doesn't she'd alot and it is thick.Came very fast and is soft .
P***r
I received my hair. The store is really fast and very satisfied kind. I am very satisfied my order
K***n
I honestly loved this hair, it’s full and it’s the exact length chosen. It did shed a little but nothing to be worried about. I have nothing really bad to say about this hair it was perfect.
Customer
I love dis hair it’s beautiful and soft ❤️❤️
Customer
Some of the bundles are very thin
U***k
love it and service was amazing. thanks to Tony!