Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***r
The packaging was so cute and the hair was thick and soft . The lace melts really well with the right products. This hair is true to length so I will definitely be purchasing again !
H***r
I love everything about this hair. True to length and curls easy to maintain. Wefts are thick which makes it easy to do a sew in or make a wig.
Q***r
I love this hair. I prefer its natural texture. The curls are bomb.com. Will purchase again.
A***r
Title :Buy this hairReview :It’s a really soft hair, 100% human hair, I recommend it , I’m very satisfied for my girlfriend
B***r
Omg this hair is as it's described. the texture so soft and accurate, the lace closur is full and melted, the price very friendly for me, satisfied for younsolo human hair
A***r
Their hair is soft very good quality no smell, Hair does not tangle I washed the hair still so soft I’m in love !! one of the best patches of hair that I have ordered The store is very professional the hair came only in two days I definitely would buy the hair again!
A***r
great closure to go with my bundles. love the texture. will shop again
S***r
I love this hair! It’s so soft and straightens and curls very well!
B***r
The hair is beautiful it is everything. I did a client install she absolutely loves her hair. She’ll be purchasing some hair soon because it’s good quality hair. The hair was received on time that’s a plus.
A***r
Great closure! Very affordable! I love the softness and the wave that it gets after you wash it.
C***r
I like the hair. It not tangles and manageable. My closure looks like scalp up close. I highly recommend it!! thanks free gifts!!!
A***r
This closure plucked perfectly and took color very well. Hair is super soft and didn't tangle. I've order from this company 3 previous times and haven't been disappointed yet
T***r
Fast shipping. Second time buying.This hair never disappoints ! Vendor has very good communication and shipping was FAST.
Customer
Im in love with the hair, the costumer service was on point with very fast and quick replies. They updated me about the delivery as soon as they knew about it themselves. The hair is very soft, thick and true to length.I highly recommend.
Customer
True to length very soft hair no shedding. curl it and wash it and it always gets back to it’s nice human hair. Just buy it you wont down!!!
Customer
I wanna tell you how much I love this curly hair, I will be purchasing more of this texture I'm so in love with this hair, very fast shipping, you guys make me so happy, thank you so much.
Customer
I like this kind of hair, it is very soft and does not fall out. I would definitely recommend this hair, so cute and beautiful. I am a hair stylist, so when I have hair, I know it is great. I’ve made a wig with these bundles and closure.
Customer
This hair eatssssss and it hold a tight curl like definitely bout to shop with them again!!!!!!
Customer
I really like this hair, the lace was really nice after bleaching and plucking. Definitely would buy from this company again:)))
Customer
Wow this feels so good, the hair is super smooth, no smell at all, closure lace is perfect . Love it, will buy more!