Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
The store shipped the hair very fast I was shocked on how fast I received it! The hair is beautiful and full I can’t wait to install it!!! A satisfied customer!!!
E***r
I am very satisfied with my purchase. I like soft and easy to care hair. This is one of the deepest waves I have ever bought. The price is very good, it really meets my expectations. High density, precise length, soft hair and natural lace. This is 100% human hair, I like it very much!!
J***e
It was shipped fast, I love the hair. The length is the right size and the hair is human.
M***s
Very nice the way I expected. I will order but times. human 100% hair recommend, arrived before deadline
A***a
Hair is fluffy, true to length, perfect.. I was surprised but happy.. Will be ordering again soon..
U***r
Best curly hair I’ve bought from any vendor ever! Hair is soft and curls r nice plus the price is crazy cheap if you’re thinking about it I deffo recommend! Came in 5 days as well!!!
Customer
One of the best wigs i have received. True to length no smell and was very soft. Communication with store was amazing and i received my wig in 5 days. Absolutely amazing
Customer
Very light. Good quality
M***r
Thickkkkk wig full look beautiful curls my favorite wig at the moment, came in a week definitely recommend you do need to bleach the knots and pluck but it melts really good!
K***i
Despite the odor the wig is very full & long..the hair is really soft I love the curl pattern
R***e
The curl pattern is so beautiful, hair is very soft. Light shedding. Very fast shipping, my wig came 3 days earlier than the expected delivery. Seller was nice and communicative.