Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***s
The store was very well at communicating and answering questions. Shipping was fast it took just over a week. The hair quality is amazing veryyyyy soft and the lace looks great I can’t wait to install it for my birthday
A***r
This wig is everything I wanted.. perfect length && I feel so beautiful in it !!! Will purchase again 100%
K***s
Very pretty with with a soft loving touch . I ordered a 16 inch it’s giving 12 ! The store very Good on communication, and responds back fast! It took 5 days for this to ship to me. It came so unexpected this hair is beautiful I love it, MUST BUY!!!
Customer
So glad I bought this wig, quality is good, true to length, very soft, no shedding, easy to bleach, texture of is nice, looks like your natural hair; everything is perfect. You won’t be disappointed if you’re deciding now GET IT !!!!! Won’t regret it ❤️
B***a
I love this hair it’s so pretty and fluffy 10/10 def buy I bought mine in 20inch and it’s super cute. And also great communication from the vendor.
L***a
The hair came very fast, under a week. The store’s communication was amazing. They confirmed and made sure everything is okay with the hair. The hair itself is soft and long, with also minimal shedding. The knots are very thin which is great for bleaching. Buy from this seller!
K***K
True French review: 150% for a 22P | super fast delivery 2-3 days if I remember it well, soft hair and excellent conversation with the store!
E***h
I love the wig so beautiful I will buy a longer one I recommend it to everyone
Customer
thank you for many years that I buy on AliExpress and I have never seen a package arrive so quickly thanks! and the wig is beautiful ❤️❤️❤️❤️
S***n
The hair came very fast, it was shipped the same day I placed the order in way before I had the chance to even talk to the store about the cap size, which I hope fit well. The hair is just as described very beautiful and soft, true density and length. I'll do additional feedback after I have it installed, but as in for now I definitely recommend this store and product.
T***y
So overall is the bomb. The texture is soft and it curls really well. Also it doesn’t shed much at all like I got maybe 8 strands total after shampoo and brush through. The only issue I had was the length I ordered 30 in curly and it was more like 26 only at the bottom the top part near closure is also a different length like it’s layered ♀️. Other than that the wig is bomb and the lace melts on my head perfectly. Oh they also gave me a wig cap with straps and combs and a beautiful satin bag to keep my wig in
A***l
I love this wig! it's beautiful soft and full. Also the wig cam in literally 3 to 4 days. I'll definitely be ordering from this vendor again.
S***e
I LOOOVE this hair this ain’t no fake review!! I got so many compliments, the lace is bomb, curls is bomb, everything bomb!! It’s just the ends be dry asf so I always deep conditionin them. I do use product in the hair doe: warm water, African pride leave in, & scrunche a lil oil into the curls
A***u
Super quality already order I recommend it and thank you to the team who sent it to me before the expected date a beautiful performance team t I would recommend again with you thank you
F***n
wow lovely hair, i received my hair just 3 days the store is really good in communication
Customer
Great quality wig, true to descriptions, and delivery was super fast
Customer
Let me start by saying I was very surprised that this hair came just like the picture I really love it it's nice and soft and it fit me if you look at for some nice quality hair shop with them you won't be disappointed I would definitely buy again really love my hair and it came very quick it is a 10 out of 10 recommend no shedding the curls is popping.Thank you very much.
F***f
I am very satisfied with the quality of this year,this is my first purchase from this store and it is really nice.The lace is very thin and the hair is soft,full and it has no smell.The seller is really nice and communication was great,I can say it over and over again this is the best hair I have bought so far from Aliexpress. I recommend this hair and I can't wait to install it ❤️
S***e
I love the hair. It’s very soft and little shedding. I would definitely buy again. Very nice store
S***l
LLLLOOOVVVEEEEE!!!! I don’t always have great experiences on AliExpress. However, this one is one of those great ones in fact I would say it some easing the hair is soft the curls are beautiful and it is full. I really like big hair so I added an additional bundle, but I’m in love.