Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***r
Hello store! I received my order today and I am really happy because I found an honest supplierI'm in joyThousand thanks for the speed and the wig is beautiful, soft, no smell of the pretty curls the right length and density tooI note you 20/20Very soon has on your suite
H***y
Great quality! I will definitely be ordering again
M***s
Very satisfied arrived in just three days
A***r
I was skeptical at first since I’ve never worn a shorter wig. This wig didn’t disappoint at all!! This hair is soooo soft and it’s barely shed from brushing. I would definitely buy it there are longer lengths.
Customer
I love this wig !!! I got the 13×4 12 inch & 180 density, it came exactly how I hoped it would & plus this my first time owning a bob wig so yes I’m very satisfied with this purchase. It took about a week to get here realistically speaking but the store was so sweet about everything, they talked me thru the whole process & even gave me a refund since the package took a while to get here. I HIGHLYY RECOMMEND THIS COMPANY & WIG !! Get it girl, DO NOT hesitate !!
B***e
The hair is very good quality. Fast shipping too got delivered to the US in 3days.
Customer
Didn’t take long to arrive and it soft and nice definitely recommend
A***e
fantastic product, my wife absolutely loves it. no smell, and the curls makes it very beautiful. postage was super quick to Manchester UK, received it within a week. I'll buy again from this store no questions asked.
L***o
The hair is nice and soft. Love the quality. I was disappointed with delivery. The hair arrived in south Africa on time but DPEX took 2 months to release my hair from customs.
A***n
Hair is so beautiful soft and silky full but can be fuller. I will buy again and delivery was fast.
U***f
Good hair
R***r
I don't normally leave reviews, but I will leave an honest one for this hair. The hair is very soft,true to length, and beautiful curls. The selller is super helpful as he or she helped reply to all my questions through the whole process,i will definitely buy my wigs from this shop from now on. Delivery super fast. I recommend this hair.
A***e
5×1 t-part. 150 density 16inc. great texture no shedding true to length smells good and delivered quickly love this wig ❤️
M***z
Very beautiful the super soft hair I'm in love very beautiful evenThe very attentive store every time was going to update me on my grateful order
K***s
is just that it look a short for 12 inches but let's see when I put it on but quality is good
R***r
This hair is absolutely gorgeous, it's the 2nd time am buying it and I love love love it, the selller is soo nice. I recommend this wig ,in fact all the wigs in the store.
M***a
Thank you, I love that ❤️
Customer
Excellent Wig, I recommend u ✅
S***s
hair nice and silky ….