Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***s
Very very good good quality wig hair is Silky knots are small very easy to bleach 10/10 the store is amazing very good communication and it ships quickly!
A***y
Very pretty density wig it was very full I recommend
K***r
To start the customer service is great , the owners communication was great . But getting into the wig !!! 5 starssss ! When i tell yall no shedding i even played with this wig just to test it .. the knots are small and its true to length ( i got the 30’). Then it came way ahead of the estimated date ! If youre looking to install a wig yourself for the first time this is it ! BUY BUY BUY
S***s
I definitely love my wig!! I got a 30inch & it was definitely affordable & fast shipping!! Doesn’t shed & Is true to length! I highly recommend! In the pictures I have below I did get the wig a little trimmed so it could look better for me, but It’s definitely long!!
V***s
I ordered 16 inches. The hair was nice, thick and soft. The store was helpful with me when I had questions. The wig came faster than what was expected. I didn't expect it to be cut into a straight bob shape to get the 16 inches. The seller was nice and helped me to my satisfaction.
S***r
Inlove with the hair can’t wait pon install♥️ I order the 34” and it’s perfect truth to length and no bad smell will be buying again
V***a
This hair is really a good hair, the store was really great with communication. Updated me and assured me all the way till I got my wig. That was really good. The hair itself is very silky, accurate length, the lace is nice and the density matched description. I’ve not work this wig yet.. but I’ll upload pictures as soon as I do, I’ve bleached the knots and it was easy to bleach. The hair again is very silky. No smell no shedding i love love it
Y***r
Very good communication with the store, the product will arrive in a week. The hair is cute, soft and manageable. I am very satisfied
C***z
Very good product, recommend. The hair is super soft, true to size, surprised me, much better than I expected. And the communication with the store was also good, I will come back for sure
M***n
This Hair was great quality. I purchased the 13×4 Straight Wig and it did not require too much customization. I bleached the knots, pluck the hair a little bit and then I styled the wig. The hair was silky and doesn't get tangled that much. It doesn't really sheds ( There were a few strands) but remember all hair sheds so if someone tell you hair doesn't sheds they are lying. I was able to communicate with the supplier and they was very friendly. I will definitely purchase from them again.
A***r
my second time ordering from this company and i absolutely love it! Lace melts really well hair is very soft and definitely recommend !
E***o
This hair is amazing! It is super silky and soft and extremely true to length. I chose 250% density and it definitely is very thick especially for the length. The hairline is not dense which will make it easier to customise. It comes with an adjustable wig band attached and it is perfect. This is definitely going to be my new go to for everyday wigs! The shipping took a week to the UK and I am very pleased with the communication between me and this company☺️
A***B
Second time purchasing a hair from this company and again the hair is so beautiful! To see the true beauty of the hair I’d definitely recommend washing it first, then you’ll see how true to density the hair really is. Out of all the hair companies I’ve ordered on aliexpress this one is the only that actually gave a true density wig (250%). This is hands down my favorite hair company ever! I ordered a 32” and it’s true to length as well, super fluffy and so soft! Hair hardly sheds and is so pretty! The only thing I would say is that lace isn’t hd but otherwise really beautiful wig!
D***E
Hair was great!! Delivery was very fast and this wig is true to length! I ordered a 36 inch it does shed a bit but its nothing unbearable.
U***n
I’m so happy that this hair came in on time for fashion week it’s a 10/10 . I got a 34inch and when I tell you it’s the best hair I’ve got trust me ! The store was so helpful and consistent with updating me on the shipping . I will be ordering again soon .
D***r
Literally ordered this wig 4 days ago & it’s already here! Great Communication! No smell & true to length!
U***s
this hair is flawless I'm in love with this unit I couldn't ask for a better unit
F***l
Order well received, I do not regret my purchase. I bought a 30-inch density wig. Thanks to the store, I would surely recommend.
A***e
Nice true to length and density wig it’s not hd but the not were easy to blend. They said it will take a week. It took only 3 days. Super I love , very worth the price