Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wigssolutions.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***a
Hair is very nice and fast shipping will order again
A***r
This hair blended perfectly with my hair the curl pattern is beautiful and doesn't require much maintenance I just spray in a little leave in conditioner and brush through it with my detangler brush and its back like new! I got so many compliments and views off of this look!
K***r
I love this hair, the hair is so soft, it has quite defined curls. I 100% recommend it.
O***r
A definite must buy. this is by far a must have. Really good soft hair.
S***r
Hair is amazing hold nice curl. Got so many compliments on this hair!
G***r
4th time ordering this hair & I love it very soft & easy to manage not tangling & shedding
V***r
Hair is beautiful exactly as described, will definitely be buying more maybe longer length.
Customer
Delivery was fast the hair is soft and beautiful no shedding.
R***r
The hair is very soft, which is completely in line with my imagination. I like it!!
M***s
The order arrived quickly enough in 2 weeks! The quality of the strands is superb, especially for the price paid, the density is compliant, I only used 2 balls out of the 4 to date, and the result is great! The only little thing I could say is the close, it could be slightly more extensive. I discolored my strands and they are always so soft, and of quality. I highly recommend the store and I will definitely buy it from him!
A***r
BEST affordable hair I've had the privilege of purchasing…Speedy shipping, matches description %100, and long lasting.
Customer
This hair is one in a lifetime, I was so scared initially but the costumer care service keeps assuring me that I don’t need to worry about the quality, indeed am swept off my feet with this hair texture , I give countless stars ⭐️, every thing is top notch like am in love with this store with my every being ♥️♥️♥️♥️♥️♥️❤️❤️❤️❤️❤️
F***r
he hair is very very sweet, I loved it, it does not lose and does not smell weird, I highly recommend it!
T***r
Value for money bundles are nice and curly. No tangling texture is great super soft. Money worth
R***r
I have to say this is one of the best hair I have found and brought. The hair is so soft. Packaging was cute. I definitely recommend to everyone.
W***r
This was definitely a great buy. The hair was so soft and natural. It was already plucked and matched perfectly. Definitely will be in my buy again cart.
P***r
Loved the hair brought it for my birthday very soft and no shedding great quality.
Customer
Great hair for a great price!!! I'm using this hair to make a wig so far it's so amazing no shedding and no bad smell.
B***r
This hair is more beautiful than I imagined, will buy again. Hope to surprise me again.
Y***r
Great product! I sew it in and made a wig.Love this hair , Super Soft And Very Manageable.